Course curriculum

  • 1

    Lesson 1 - Course Overview

    • Course Overview
    • History of Facilitation
    • Difference Between Facilitation, Chairing and Training
    • Test your learning
  • 2

    Lesson 2 - How Facilitation Works

    • Key Skills
    • Roles of a Facilitator
    • Facilitation at a Glance
    • Test your learning
  • 3

    Lesson 3 - Establishing Ground Rules

    • Getting Started with Ground Rules
    • The Importance of Buy-In
    • Parking Lots and Planning Transition
    • Test your learning
  • 4

    Lesson 4 - Content and Process

    • Defining Content and Process
    • Test your Learning
  • 5

    Lesson 5 - Types of Thinking

    • Types of Thinking
    • Divergent Thinking
    • Convergent Thinking
    • Grey Matters
    • Test your Learning
  • 6

    Lesson 6 - Listening for Common Grounds

    • A Common Goal
    • Test your Learning
  • 7

    Lesson 7 - Common Facilitation Techniques

    • Top Techniques 1
    • Top Techniques 2
    • Top Techniques 3
    • Making Connections
    • Test your Learning
  • 8

    Lesson 8 - The Language of Facilitation

    • Applying the Language
    • Paraphrasing to Clarify
    • Stepping In On Troublesome Behaviour
    • Perception Reading
    • Test your Learning