Course curriculum

  • 1

    Lesson 1 - Building Sustainable Agreements

    • Building Sustainable Agreements
    • Speak from Your Own Perspective
    • Specify the Desired Outcomes
    • Use the WWWWWH
    • Solicit Facts and Opinions
    • Review Starting Positions
    • Search for Unrepresented Perspectives
    • Raise Difficult Issues
    • Test your learning
  • 2

    Lesson 2 - Handling Controversial Issues

    • Handling Controversial Issues
    • No Need for Black and White Thinking
    • Degrees of Support
    • Test your learning