Course curriculum

  • 1

    Welcome to the course!

    • A message from the instructor
    • How to use this course
    • Before we begin...
  • 2

    Lesson 1 - Dealing with Difficult Dynamics

    • Mix and Match
    • The Kidder
    • Exhausted and Droopy
    • Not Into It
    • Poor Follow Through On Assignments
    • Failure of Participants to return/arrive on time
    • Whisperers
    • 14.9 - 12 Easy Ways to Intervene
    • 12 easy ways to Intervene - Part 2
    • Test your learning
  • 3

    Lesson 2 - Providing Effective Feedback

    • Giving Feedback
    • Principles of Good Feedback
    • Feedback Formats
    • Feedback Process 1
    • Feedback Process 2
    • Tips on Receiving Feedback
    • Test your learning
  • 4

    Lesson 3 - Managing Divergent Perspectives

    • Sequencing
    • Test your learning
  • 5

    Lesson 4 - Building Agendas

    • Building Agendas
    • Test your learning